Privacy Policy & Terms of Service
Effective Date: July 20, 2020
Last Updated: September 7, 2026
1. Introduction
Somos Bilingues ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://www.somosbilinguesslp.com and interact with our bilingual pediatric therapy and evaluation services.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Information You Provide to Us
Contact Information: When you contact us through our website, email, or phone, we may collect your name, phone number, email address, mailing address, and the content of your message.
Service-Related Information: If you enroll a child in our services, we collect:
• Child's name, date of birth, and age
• Parent/guardian information (name, contact details)
• Insurance information (if applicable)
• Medical and developmental history
• Special needs or relevant medical conditions
• Educational records and referrals
• Billing and payment information
• Evaluation results and clinical notes (Protected Health Information - PHI)
Form Submissions: We collect information submitted through inquiry forms, enrollment forms, and any other forms on our website.
SMS/Text Messaging Consent: If you opt in to receive text messages from us, we collect your mobile phone number and a record of your consent (including the date, time, and method by which you opted in).
2.2 Information Collected Automatically
Device Information: We may collect information about the devices you use to access our website, including device type, operating system, and unique device identifiers.
Usage Data: We collect information about how you interact with our website, including pages visited, time spent on pages, links clicked, and referral sources.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and gather analytics about website usage.
2.3 Information from Third Parties
• School districts and Publicly Funded Programs (referral and authorization information)
• Insurance providers (coverage verification)
• Other healthcare providers (with appropriate consent)
3. How We Use Your Information
We use collected information for the following purposes:
• Service Delivery: To provide bilingual therapy, evaluation, and educational services
• Communication: To respond to inquiries, send appointment reminders, and provide service updates
• Text Messaging: To send SMS messages you have opted in to receive, such as appointment reminders, scheduling confirmations, and service-related notifications
• Billing: To process payments and manage billing inquiries
• Clinical Care: To maintain accurate client records and coordinate care with schools and providers
• Compliance: To comply with state regulations (school districts and publicly-funded programs) and insurance requirements
• Website Improvement: To analyze website traffic and enhance user experience
• Legal Obligations: To comply with applicable laws and regulations
• Safety: To protect the rights, privacy, safety, and property of our clients, staff, and the public
4. HIPAA Compliance
Somos Bilingues is committed to protecting the privacy of Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations.
Privacy & Security Standards: We implement reasonable safeguards to protect PHI, including:
• Secure storage and transmission of sensitive data
• Limited access to PHI on a need-to-know basis
• Staff training on privacy and security practices
• Encryption of electronic communications
• Regular security assessments and updates
Your Privacy Rights: You have the right to:
• Access your or your child's medical records
• Request corrections to your records
• Request restrictions on use and disclosure
• Receive notice of privacy practices
• File a complaint with our Privacy Officer or the U.S. Department of Health and Human Services
To exercise these rights or file a complaint, contact:
Privacy Officer: info@somosbilinguesslp.com or (914) 306-0863
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties.
We may share information in the following circumstances:
Service Providers: With vendors who help us operate our practice, such as scheduling, billing, messaging, and form platforms, subject to confidentiality agreements. These vendors may only use the information to perform services for us.
School Districts and Publicly Funded Programs: We share information as required or authorized with school districts and state- or county-funded programs.
Insurance Providers: We share information necessary to process insurance claims and verify coverage.
Legal Compliance: When required by law, court order, or government request.
Consent: When you provide explicit consent for us to share information with specific individuals or organizations.
Child's Safety: When necessary to protect the health and safety of the child or others.
5.1 SMS Consent and Mobile Information
SMS consent is not shared with third parties or affiliates. Mobile phone numbers and text messaging opt-in data collected for SMS purposes will not be sold, rented, or shared with any third parties or affiliates for marketing or promotional purposes. We use this information solely to send you the messages you have agreed to receive. Text messaging originator opt-in data and consent will not be shared with any third parties, except for vendors and platform providers who assist us in delivering messages and who are bound by confidentiality obligations.
6. Data Security
We implement appropriate technical, administrative, and physical safeguards to protect your information:
• Secure server infrastructure with encryption
• Password-protected access to client portals
• Regular security updates and monitoring
• Limited staff access to sensitive data
• Secure disposal of physical and electronic records
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain personal and health information as follows:
• Active Clients: Information is maintained during the course of treatment and for the duration required by law
• Inactive Clients: Records are retained for at least seven (7) years after the last date of service, or longer where required by state and federal regulations
• Website Data: Cookies and usage analytics are retained for up to 26 months
8. Your Privacy Rights
Depending on your location, you may have the following rights:
• Right to Access: Request a copy of your or your child's information
• Right to Correction: Request corrections to inaccurate information
• Right to Deletion: Request deletion of information (subject to legal retention requirements)
• Right to Restrict Processing: Request limits on how we use your information
• Right to Withdraw Consent: Withdraw consent for certain uses of information
• Right to Complaint: File a complaint with the appropriate regulatory authority
To exercise any of these rights, contact us at info@somosbilinguesslp.com or (914) 306-0863.
9. Children's Privacy
Our services are primarily provided to children under parental/guardian consent. We collect information about children only as necessary to provide our services. We do not knowingly collect information from children under 13 without parental consent, except where required for service delivery.
Parents/guardians have the right to review, request deletion of, or restrict the use of their child's information.
10. Third-Party Links
Our website may contain links to third-party websites, applications, and services that are not operated by us. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your information.
11. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
• Remember your preferences and login information
• Analyze website traffic and user behavior
• Improve website functionality
• Deliver targeted content
Managing Cookies: You can control cookie settings through your browser. However, disabling cookies may affect website functionality.
12. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
• Posting the updated policy on our website
• Updating the "Last Updated" date
• Requesting your consent if required by law
Your continued use of our website or services after updates constitutes your acceptance of the revised Privacy Policy.
13. SMS Terms & Conditions
By providing your mobile phone number and opting in, you agree to receive text messages from Somos Bilingues. By opting in, you understand and agree to the following:
Types of messages you may receive:
• Appointment reminders and confirmations
• Scheduling changes or cancellations
• Evaluation and service updates
• Requests for information or documentation needed to provide services
• Account and billing notifications
• Responses to inquiries you send us
Terms:
• Messaging frequency may vary.
• Message and data rates may apply.
• To opt out at any time, text STOP. After you send STOP, we will send one final message confirming that you have been unsubscribed. You will no longer receive text messages from us unless you opt in again.
• For assistance, text HELP or visit our website at https://www.somosbilinguesslp.com. You may also call us at (914) 306-0863.
• Carriers are not liable for delayed or undelivered messages.
• Visit https://www.somosbilinguesslp.com/privacy-policy for our Privacy Policy and Terms of Service (see Section 16 below).
How to opt in: You may opt in by checking the SMS consent box on our web forms, by providing your mobile number on an intake form and agreeing to receive texts, or by texting a keyword to our number when invited to do so.
Consent is not a condition of service. You are not required to consent to text messaging in order to receive services from Somos Bilingues.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Somos Bilingues
50 Hamilton Street
Dobbs Ferry, NY 10522
Phone: (914) 306-0863
Website: https://www.somosbilinguesslp.com
Email: info@somosbilinguesslp.com
Privacy Officer: info@somosbilinguesslp.com
15. Regulatory Compliance
This Privacy Policy complies with:
• Health Insurance Portability and Accountability Act (HIPAA)
• New York State Education Law
• New York State Department of Health regulations
• FERPA (Family Educational Rights and Privacy Act)
• State and local privacy laws
16. Terms of Service
By accessing this website or using the services of Somos Bilingues, you agree to the following terms.
Use of Website: This website is provided for informational purposes and to help families and school partners learn about and access our services. You agree to use it only for lawful purposes and not to interfere with its operation or security.
Not Medical or Emergency Advice: Content on this website is general information and is not a substitute for an individualized evaluation, diagnosis, or treatment plan. Nothing on this site creates a clinician-client relationship. If a child is experiencing a medical emergency, call 911.
Services and Outcomes: Therapy and evaluation services are provided by licensed and credentialed professionals in accordance with applicable New York State regulations. Progress varies by child, and we do not guarantee specific outcomes or results.
Appointments and Communications: Scheduling, cancellations, and service-related communications may be conducted by phone, email, or, if you have opted in, text message (see Section 13). Please provide accurate contact information and notify us of any changes.
Intellectual Property: All content on this website, including text, graphics, logos, and materials, is the property of Somos Bilingues or its licensors and may not be copied, reproduced, or distributed without written permission.
Third-Party Services: Our website may use third-party tools for booking, forms, payments, and messaging. Your use of those tools is also subject to their terms and privacy policies.
Limitation of Liability: To the fullest extent permitted by law, Somos Bilingues is not liable for indirect, incidental, or consequential damages arising from your use of this website or reliance on its content.
Governing Law: These terms are governed by the laws of the State of New York. Any dispute will be resolved in the state or federal courts located in Westchester County, New York.
Changes: We may update these Terms of Service at any time by posting a revised version on this page. Continued use of the website or our services after changes are posted constitutes acceptance.
Contact: Questions about these terms may be directed to info@somosbilinguesslp.com or (914) 306-0863.